OmniGreet

Legal

Privacy Policy

Last updated: March 20, 2026

1. Introduction

OmniGreet AI, Inc. (“OmniGreet,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and AI receptionist services (collectively, the “Service”).

2. Information We Collect

Information You Provide

  • Account information: Name, email address, phone number, company name, and password when you create an account.
  • Business information: Business name, industry, website URL, business hours, and service descriptions provided during onboarding.
  • Payment information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers.
  • Communications: Messages you send to our support team.

Information Collected Automatically

  • Usage data: Pages visited, features used, timestamps, and interaction patterns.
  • Device information: Browser type, operating system, IP address, and device identifiers.
  • Call data: Call recordings, transcriptions, caller phone numbers, call duration, and call metadata generated through our AI receptionist service.
  • Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

Information from Third Parties

  • Website scraping: When you provide your business URL during onboarding, we extract publicly available business information to configure your AI receptionist.
  • Calendar integrations: If you connect a calendar, we access appointment availability and booking data.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Configure and personalize your AI receptionist.
  • Process payments and manage your subscription.
  • Send service-related notifications and updates.
  • Analyze usage patterns to improve the Service.
  • Respond to support requests and communications.
  • Detect and prevent fraud, abuse, or security threats.
  • Comply with legal obligations.

4. Call Recording and Transcription

Our AI receptionist records and transcribes calls to provide our services. These recordings and transcriptions are:

  • Stored securely and encrypted at rest and in transit.
  • Accessible only to you through your dashboard.
  • Used to improve call handling and AI performance (in anonymized form).
  • Retained for the period specified in your subscription plan.

You are responsible for complying with applicable call recording consent laws in your jurisdiction, including informing callers that calls may be recorded.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who assist with payment processing, hosting, analytics, and AI infrastructure (e.g., Stripe, Supabase, ElevenLabs, Twilio).
  • Legal compliance: When required by law, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.
  • With your consent: When you explicitly authorize sharing.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS) and at rest.
  • Row-level security (RLS) for multi-tenant data isolation.
  • Regular security audits and monitoring.
  • Access controls and authentication requirements.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request your data in a portable format.
  • Opt-out: Opt out of marketing communications at any time.

To exercise these rights, contact us at support@omnigreet.net. We will respond within 30 days.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 90 days before permanent deletion, unless a longer retention period is required by law.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: