Industry · Medical Practices
Let your staff focus on patients, not phones
OmniGreet handles appointment scheduling, prescription refill requests, and patient inquiries — reducing phone burden on your medical office staff.
Pain points
Sound familiar?
Front desk staff spending 60%+ of their time on the phone
Patients on hold for 10+ minutes during busy periods
After-hours calls for non-urgent matters filling the answering service
New patient acquisition lost to practices that answer faster
Use cases
How OmniGreet helps medical practices.
Appointment Scheduling
Books, reschedules, and cancels appointments by checking real-time calendar availability. Handles new and returning patients.
Prescription Refill Requests
Captures refill requests with medication name, pharmacy, and patient details — sends structured requests to your providers.
After-Hours Triage Routing
Handles after-hours calls: routes true emergencies to on-call providers, captures messages for non-urgent matters, and provides office hours info.
Insurance & Billing Questions
Answers common insurance questions (accepted plans, copay estimates) and routes complex billing inquiries to your billing team.
Customer story
“Our front desk was drowning in calls. OmniGreet now handles 70% of incoming calls autonomously and our staff finally has time for the patients in front of them.”
Recommended plan
Most medical practices choose Professional.
Start there or explore the full lineup. Every plan ships with 24/7 answering and live calendar booking.
Ready to stop missing calls at your medical practices?
Start today and your AI receptionist can be live in less than 24 hours.